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Direction

Executive Team

  • John Gentry | CEO

    Customer service is more than just a duty; in order to excel at it we must embrace it as our life blood. Incorporating this mindset into our company culture helps us on our journey to becoming a better partner with our customers, our vendors, our community and our employees.

  • David Kean | CFO

    Customer service is a key component of our strategic plan. We are investing both financial and human resources to better understand the needs of our customers and then taking actions to meet or exceed those needs.

  • Bill Gentry | VP of Marketing

    In an industry like ours, products are obviously central to our interactions with our customers. However, we can add significant value to an already great product by nurturing our customer relationships and helping them know they are valued.

  • John Grimm | VP of Sales

    Improving our overall customer service is a top priority here. We have ongoing initiatives to identify the common criteria our customers use to evaluate customer service and cross-checking these against the processes we currently have in place, ultimately looking for opportunities for improvement.

  • Mark Martin | Engineering Manager

    Engineering strives to partner with our customers and our sales teams to provide innovative solutions for their interconnect applications.

Positronic Team

  • Todd Jones
    Sales Manager, Americas
    Springfield, MO, USA
    We strive to provide services and solutions that exceed customer expectations and prevail as their preferred connector supplier.
  • Gaby Mindreci
    Sales Manager, EMEA
    Auch, France
    Our customers and their satisfaction largely defines our success, our growth and our future. Our mission is to ensure that.
  • Roger Chen
    Sales Manager, China & Taiwan
    Singapore, Singapore
    Our goal is to provide our customers with the best possible solution to meet their application needs. To do this we leverage product knowledge, market intelligence and a customer relationship focus.
  • Rajan Varghese
    Sales Manager, India
    Pune, India
    We take very seriously the call to honor our commitments. At any time, we are ready and willing to extend support to our customers.
  • Jay Sandidge
    Director of Marketing
    Springfield, MO, USA
    Marketing is making concerted efforts to deliver an efficient and enjoyable user experience for our web site visitors especially as it relates to finding the best connector fit for the application, searching product drawings and connecting the customer to Technical Sales who can provide personalized assistance.
  • Mark Sample
    QA & Process Engineering Manager
    Springfield, MO, USA
    We are committed to reliably providing high quality parts that perform as expected the first time and every time. QA is actively engaged in leveraging our Quality Management System to continuously improve our processes in order to meet the high expectations of our customers.
  • Tony DiDia
    General Manager, USA
    Springfield, MO, USA
    From an operations perspective, we are striving to proactively tackle the issues which can affect quality and on-time delivery. We also closely monitor our capacity to ensure that it will meet the upcoming needs of our customers.
  • Gary Sorrells
    General Manager, Puerto Rico
    Ponce, Puerto Rico
    We place top priority on providing responses as quickly as possible to customer inquiries. We continually study our processes to find ways to improve the quality of the information we provide and the time required to provide it.
  • Stéphane Béline
    General Manager, France
    Auch, France
    Our Operations team is working actively with Sales, Engineering and other key departments to engage our customers and ensure that we meet their needs, especially as it relates to lead times.
  • Tien Onn Tan
    General Manager, Singapore
    Singapore, Singapore
    We strive to make good quality products and deliver them on time, delighting our customers as much as possible.
  • Pradeep Toke
    General Manager, India
    Pune, India
    Our goal is to be a preferred vendor for all of our customers. We work hard on delivery, quality and cost. We see customer satisfaction as one of the central imeasures of how we are doing. We gather customer feedback regularly and use that feedback to majorly influence our continuous improvement plan.
  • Corinna Foley
    Supply Chain Manager
    Springfield, MO, USA
    Each time I work with a customer in need of something a little extra, I try remember that my ability to help this person will directly impact not only his/her organization, but that individual as well. When I help customers accomplish something in their workday or check a problem off their list of worries, I know I have delivered the kind of customer service I would like to be the recipient of.
  • Anita Warner
    Program Manager
    Springfield, MO, USA
    A focused effort is underway to more deeply engage our customers and improve our relationships with them. We are taking the feedback they are providing us through sales calls, emails and scorecards in an effort to improve the quality of both the customer experience and the product itself.
  • Gen Carvel
    Controller, Americas
    Springfield, MO, USA
    Accounting seeks to make all customer requests a top priority. We keep a customer focus on every decision made or transaction processed.
  • Scott Foley
    Global Compliance & Risk Manager
    Springfield, MO, USA
    Our Environmental Health and Safety department is committed to providing all of our global stakeholders the highest standards for protecting the natural environment, providing a safe work environment and practicing sustainable manufacturing.
  • Mary Ling
    HR Manager
    Springfield, MO, USA
    Human Resources strives to recruit and retain the most qualified candidates for each position. Positronic is an organization where employees' skills are well aligned with the responsibilities of the job and this is critical to their job satisfaction, which helps propel the company forward in meeting its objectives.
  • Dusty Young
    IT Manager
    Springfield, MO, USA
    The IT department strives to provide best-in-class technology and technical support to our employees so that they can properly service our customer base.